Article 1 – Purpose

These General Terms and Conditions of Sale and Rental (GTC) govern the reservation and rental of the holiday cottage located in Vielle-Louron (65240), Hautes-Pyrénées.

Any reservation implies full and unconditional acceptance of these terms and conditions.

Article 2 – Description and Occupancy Capacity

The cottage is rented furnished and has a maximum capacity of 4 adults and 2 children (aged 3 to 14 years old, using a bunk bed).

For safety reasons, the accommodation is not suitable for children under 3 years old.

The rental agreement is established for a specific number of occupants. Any additional unauthorised occupants may result in refusal of access to the property or immediate termination of the contract, without refund.

Subletting or making the accommodation available to third parties is strictly prohibited without the written consent of the owner.

Article 3 – Duration of Stay

The rental is granted exclusively for the period stated on the booking contract.

The tenant may not claim any right to remain in the property beyond the agreed rental period.

Article 4 – Reservation and Payment

The reservation becomes final once:

these General Terms and Conditions have been accepted;
a deposit (“arrhes”) corresponding to 50% of the total stay price has been paid.

The remaining balance must be paid no later than 15 days before the arrival date.

Failure to make payment within the agreed timeframe may result in the owner considering the reservation cancelled.

Any bank charges relating to transfers remain the responsibility of the tenant.

Article 5 – Services Provided and Price

As part of our para-hotelier rental activity, the price of the stay includes, in addition to the provision of furnished accommodation, associated services including:

the provision of household linen (bed linen, bathroom towels and kitchen linen);
the provision of clean and maintained accommodation prior to the guests’ arrival;
cleaning of the accommodation before guests’ arrival and after their departure.

For stays of more than 7 nights, an intermediate cottage maintenance service is also provided on Saturday mornings, including routine upkeep of the accommodation and a complete change of household linen.

These services are included in the price of the stay and contribute to the quality of the welcome and service provided to our guests.

Prices are quoted in euros (€) and include:

VAT;
water;
electricity;
heating;
Wi-Fi access;
bed linen;
bathroom towels;
kitchen towels;
end-of-stay cleaning.

Any services not expressly mentioned remain the responsibility of the renter

Article 6 – Tourist Tax

The tourist tax is collected in accordance with current regulations.

Where applicable, it includes municipal, departmental and regional components.

This tax is collected by us if you book directly and is added to the rental price. The amount is shown separately on the invoice.

Article 7 – Security Deposit

A security deposit, of the amount noted on the booking form, may be requested, upon arrival at the property.

It will be returned within a maximum period of fifteen (15) days after departure, subject to:

no damage having occurred;
compliance with these terms and conditions;
the accommodation being returned in a normal state of cleanliness.

The cost of repairs, additional cleaning, or replacement of damaged items will be deducted from the security deposit.

Article 8 – Arrival and Departure

Arrivals are from 4:00 pm onwards.

Departures must take place before 10:30 am.

To allow us to organise a personalised welcome and key handover, the guest agrees to provide their approximate arrival time at least 48 hours before arrival, and no later than the day before the stay. Please do not rely on being able to notify us on the day of arrival. The mobile network coverage may be limited or unavailable in certain mountain areas and while travelling through the surrounding valleys.

So to ensure we are able to communicate your arrival details to our housekeeper, who will be welcoming you, please do ensure you contact us no later than 48 hours before arrival.

If this information is not received within the required timeframe, we cannot guarantee the planned arrival arrangements. In the event that the guest fails to arrive or that arrival arrangements cannot be organised due to a lack of prior communication, any costs arising from an unplanned arrival or cancellation may remain payable by the guest, in accordance with these General Terms and Conditions.

If no contact is received within 24 hours following the scheduled arrival date, the reservation will be considered abandoned, with no refund.

Article 9 – Use of the Property

The tenant agrees to:

use the property peacefully and only for its intended purpose;
respect the neighbourhood;
comply with the house rules;
follow instructions regarding parking, waste sorting and the equipment provided.

Any unauthorised party or event is strictly prohibited.

Compliance with Prefectural Orders and Local Regulations

The tenant agrees to comply with all laws, regulations and official orders in force during their stay, including prefectural, departmental and municipal regulations applicable in the Hautes-Pyrénées.

In particular, the tenant must comply with any temporary or permanent restrictions concerning the lighting of fires, the use of barbecues, fire pits or any other equipment likely to cause a fire.

Failure to comply with these provisions remains the sole responsibility of the lead booking guest.

Article 10 – Animals

Animals are not permitted in the cottage.

Article 11 – Smoking Policy

Smoking and vaping are strictly prohibited inside the cottage and on the balconies.

Article 12 – Inventory, Condition Report and Damage

A condition report and inventory may be carried out upon arrival and departure.

Any complaint relating to cleanliness or inventory must be submitted within 48 hours of arrival.

The tenant is responsible for any damage, breakage or loss occurring during their stay and agrees to inform the owner or housekeeper immediately.

The accommodation must be returned in a normal state of cleanliness.

Article 13 – Departure

Before departure, the tenant must:

completely empty the refrigerator, freezer and cupboards of all food items;
dispose of waste in the designated village containers;
leave the accommodation tidy;
if possible, please remove bed linen from the beds to facilitate the work of the cleaning team.

Article 14 – Works and Environment

The cottage shares its roof with a second cottage that is currently undergoing interior finishing work.

Members of the Barton family may be present nearby during the stay.

A vegetable garden is located behind the parking area. During the summer season, vegetables may be shared with guests depending on availability and harvests.

The owner undertakes to minimise any inconvenience caused by the works as far as possible. Completion of the works is planned for December 2026.

Article 15 – Cancellation

Any cancellation must be notified in writing.

If cancellation is notified 30 calendar days or more before the scheduled arrival date, the deposit (“arrhes”) paid will be refunded in full.

If cancellation is notified less than 30 days before arrival, the deposit will be retained by the owner and will not be refundable.

No refund will be granted in the event of early departure.

Any specific conditions agreed at the time of booking shall take precedence where they are more favourable to the lead booking guest.

Article 16 – Insurance

The lead booking guest certifies that they are covered by personal liability insurance covering any damage that may be caused to the accommodation, equipment or third parties during their stay.

Article 17 – Liability

The lead booking guest is responsible for all damage caused by themselves or by persons accompanying them during the rental period.

The owner cannot be held responsible for:

theft, loss or damage to personal belongings;
temporary interruptions of services beyond their control (internet, water, electricity, public networks);
events of force majeure.

Article 18 – Personal Data

Information collected during the reservation process is used exclusively for managing the stay, invoicing and compliance with legal obligations.

Such information is neither sold nor transferred to third parties, except where required by law.

Article 19 – Applicable Law and Disputes

These General Terms and Conditions are governed by French law.

In the event of a dispute, the parties shall seek an amicable solution before initiating legal proceedings.

Failing an agreement, the courts with territorial jurisdiction shall have sole authority in accordance with the rules of the French Code of Civil Procedure.

Article 20 – Acceptance of the General Terms and Conditions

Booking the cottage constitutes full and complete acceptance of these General Terms and Conditions of Sale and Rental.